If something is happening in the auction that you don't understand please read these FAQ's.

Commonly Asked Questions:

1. Click on the auction information tab to find out where this Auction is being held from, when the preview is and when pick up dates are.

2. Pick ups are not flexible. if you can't pick up during the posted times, you should not bid. If you do not pick up during the allotted times your credit card will be charged a 25% restocking fee on the full invoice price (or $20, whichever is greater), items will NOT be held, and your account will be suspended. There will be a $25 admin fee to reinstate your account ($75 + the restocking fee if we are unable to charge the restocking fee to your card) PAYMENT methods are Cash, Debit, Visa or Mastercard ONLY (credit cards must be present and pin entered. We WILL NOT not accept credit cards over the phone, online or enter them manually). ALL items must be picked up in one trip. Multiple trips are not permitted, please bring a vehicle large enough to fit all your purchases.

3. Often bidding happens in the closing minutes so if you can, try to be on and watch the auction close. No streaming technology is perfect, so it is always a good practice to refresh your screen once in a while during the closing minutes. If you are not in the live catalogue (you see the seconds counting down in the live catalogue) ...you MUST refresh your screen or you will not have up to date information. Email is unreliable. You may not receive an outbid notification even if you have set your account to receive then.

4. Max bid is available to all bidders. This feature allows bidders to enter the highest bid they are willing to go on an item and the system will bid on their behalf. For example, Lot 25 is currently at $50. You enter a bid of $200. The system will bid $55 for you. The lot will stay at $55 until someone else bids $60. At that time, the system will bid $65 for you. This will continue until either no one else bids and you win, or your $200 is reached. Max bid is also the reason you may be outbid as soon as you enter a bid. If someone has a max bid entered, the system will bid for them everytime you bid, until their max is reached.

5. In the event of a tie bid (2 bidders enter the same amount, it is always awarded to the first person who entered it.) So, you enter a bid of $100 and the current high bid is now $100 but it says you are outbid. That means someone else entered a $100 bid before you and the system recognizes them as the high bidder since they entered the bid first.

6. Our online auctions use a soft close that prevents auction sniping as it more accurately reflects the true auction process. In a real auction the bidding is over when the bidding stops and that is what the soft close does. If an item is scheduled to end at 8:15, and a bid comes in in the last 2 minutes, that item will be extended by 2 minutes to a 8:17 close time, this gives others time to react and enter another bid if they so desire. This continues until there is no bids in the last 2 minutes which signifies that all the bidders are done and the auction ends. In a live auction this is similar to the going once twice, fair notice...Sold!

7. “STATUS” at the end of the auction: If you log into your account you will either see "STATUS" WHICH MEANS YOU WON....or "Outbid" which means you lost. This is just how the system works but know that "STATUS" means you Won......PERIOD!

8. We send out email notifications and invoices the day after the auction. Email is incredibly unreliable and emails with attachments get blocked, flagged, directed to junk folders and many other things all the time. It is your responsibility to check your account to see if you won and attend during the pick up times as posted in the auction details (With ID). We have no way of knowing whether you received our emails or not and they rarely come back undeliverable. Hotmail, Live, and Sympatico are notoriously brutal for blocking emails. Stating you did not receive an email will not exempt you from late fees so please check your account.

9. All items are sold AS IS regardless of how they are described or what is shown in photos, however 403Auction my return an item at our discretion if there is an error in the listing. To be considered for a return, customers must email online@403auction.com and the item must be returned within 24hours of picking up. If approved, the item MUST be returned to the stated location by appointment only, within 24 hours of picking up. 403Auction WILL NOT return an item after 24 hours of pick up. There will be NO EXCEPTION to this. This includes phones, large items and items that need to be assembled. If the item is returned during the active pick up hours (as posted) the refund will be processed back to the method of payment used to purchase. If the item is returned outside the posted pick up hours, there will not be a cashier available and the refund will be AUCTION CREDIT ONLY. Customers who do not want auction credit MUST check their items before leaving the parking lot!!! Customers who are unable to return in the stated time frame or live too far away to make another trip must inspect their items THOROUGHLY before leaving the building when picking up to avoid having to make another trip.

In the event pick up is held at an offsite location, an item is returned outside posted pick up hours and we are no longer at that location; the item may have to be returned to our Westcreek location. This will be determined by 403Auction when approving the return.

10. When you are logged in, at the top of the top of the page by the 403 AUCTION you will see coloured buttons with numbers in them...this is a snap shot of your bidding. Green is how many auctions you are winning, Red is how many you have been outbid on and Blue is how many you are watching. By clicking on any of those buttons you can see which items you’re winning, losing or watching and even bid from those screens. Keep in mind those screens are not live feeds so you need to refresh them every minute or so as an auction is closing to have up to date info in the closing seconds of an auction.

11. Certificates with jewellery are for information purposes regarding the details of the items such as gold content, type of gemstone, size etc. Values shown are either MSRPs or insurance values which are considerably higher than market values. Buyers should shop around and do their due diligence regarding current market value of any item. We will not return an item because another appraiser gives you a different appraisal. These certificates are NOT appraisals and regardless of the amount on the certificate, we will not return the item. Be sure to inspect the jewellery and bid according to your own judgement. Any prices included with any items, jewellery or otherwise, are MSRP or estimates only. You should do your research on the value of an item before bidding.

12. REGARDING FILM SALES: COA, CHARACTER OR SCENE REFERENCES: No COA's will be provided for any items. IF the sale is a film sale, studio authorized auction and items come direct to 403 from the studio. All items in this sale are items from the production company . 403 Auction, nor the studio make any guarantees or representations that any item was screen used. Due to the very nature of film productions and the filming process, some items may have back ups or duplicates and we have no way of knowing 100 percent the history of an item. Anywhere an item is described as a characters or from a particular sale, we are providing the best available information provided to us based on markings or indicators on the items. However again we make no guarantees that any item regardless of where it was meant to be used or who was intended to use or wear it, was actually used by that character. By registering, bidders agree to do their own due diligence and ultimately determine to their own satisfaction the likeliness an item was screen used.

13. Any Measurements posted are approximates only and no guarantees are made regarding measurements. No Adjustments will be made due to an error in measurements. If the exact size of an item is important to you, you should attend preview and measure it to your own satisfaction.

14. Colors may be different than they appear. Studio lighting is extremely poor and a combination of poor lighting and camera flashes as well as different computer screen settings can alter colors, blacks can look brown, browns can look Black etc.. All items are sold AS IS where is and we offer a preview so that you can determine all the details meet your satisfaction. If you do not attend preview you accept all items as they are. Clothing items may have been tailored to better fit an individual actor. Again we offer preview for you to inspect items and no adjustments will be made if an item has been altered.

**As with all film set sales these items are used items during production and with that can be wear and tear. Preview is highly recommended to inspect items to your satisfaction. All Items are sold AS IS where is with all faults. ****

15. By registering you agree to receive emails sent to registered bidders for the length of auction including pick-up and any sequals to the registered auction. These emails cannot be "unsubscribed" from. You can unsubscribe from any other emails by clicking on the link at the bottom of the email.

16. A 15% Buyers Premium and 13% HST will be added to all invoices regardless of the items purchased. This includes books, kids items, food etc. Be sure to factor this into your bid.

17. Specific terms regarding Abbott Covid 19 rapid Antigen Tests - Like everything we sell these came to us through lost or undeliverable freight and we are contractually obligated to sell them via public auction. Came from a factory sealed case. To meet government requirements the maximum bid price these will be sold for is $425 which is the retail price one of Canada's largest suppliers sells them for ( Rapid test and Trace Canada). In the event they reach $425 ( which we don't anticipate) , the first bidder who placed a bid of that amount bid will stand and any bidders who placed higher bids ( including what may appear to be winning bidders if the amount is over $425) will be voided. Due to the high demand and time sensitive nature of the lots , there is no Restocking fee option for Non pick up. Any items not picked up will be deemed abandoned and the full bid price charged as per the terms of this agreement. These are the terms you agree to when bidding on this lot specifically and they supercede all other terms of the auction. BP and taxes are additional. Term number 17 only applies to Abbott Rapid Antigen test lots.

Test Auction